Frequently Asked Questions

Everything you need to know before your appointment, from booking and cancellations to what to expect during your luxury Japanese Head Spa experience.

What is a Japanese Head Spa?

A Japanese Head Spa is a luxury scalp and hair treatment designed to deeply cleanse, nourish and rebalance the scalp while promoting relaxation and healthy hair.

What happens during my appointment?

Your experience begins with a consultation and scalp assessment before you enjoy your chosen ritual, which may include scalp exfoliation, massage, cleansing treatments, waterfall therapy and personalised aftercare advice.

Which treatment should I book?

Each ritual offers a unique experience, from our relaxing 30-minute Restore treatment to our more indulgent wellness rituals. If you’re unsure which treatment is right for you, please get in touch and we’ll be happy to help.

Do I need to wash my hair before my appointment?

No, there is no need to wash your hair beforehand. We recommend arriving with clean, dry hair and avoiding heavy styling products where possible.

Can I have a treatment if I have hair extensions?

We can accommodate most hair extensions; however, Japanese Head Spa treatments are ideally recommended for natural hair. Certain elements of the treatment may need to be adapted depending on the type and placement of your extensions.

To ensure the best possible experience, please contact us before booking and let us know which type of extensions you have so we can advise on the most suitable treatment.

Will my hair be dried after my treatment?

Your hair will receive a quick blow-dry at the end of your appointment. Please note that this is not a professional blow-dry or styling service.

Can I book with a friend?

Yes. We offer duo experiences so you can enjoy your Japanese Head Spa together. Please see our Duo Rituals collection for availability.

How long do the treatments last?

Our rituals range from 30 minutes to 105 minutes, depending on the experience you choose.

Do you offer gift vouchers?

Yes. GlitterBox gift vouchers are available and can be redeemed against treatments and selected products.

Is there parking available?

Yes, we offer free on-site parking for all clients visiting our Stafford salon.

What is your cancellation policy?

Appointments can be rearranged with at least 24 hours’ notice. Changes made with less than 24 hours’ notice may incur a £20 administration fee. Missed appointments and no-shows are non-refundable.

Are your treatments suitable during pregnancy?

Some treatments may need to be adapted during pregnancy. Please contact us before booking so we can advise on the most suitable options.

Can I bring children to my appointment?

To maintain the relaxing atmosphere of the spa, we kindly ask that only clients attending appointments enter the treatment area unless agreed in advance.

What should I wear?

We recommend wearing comfortable clothing so that you can fully relax and enjoy your experience.

How do I book?

Appointments can be booked online 24/7 through our booking system or by contacting the GlitterBox team directly.

Where are you located?

GlitterBox Japanese Head Spa is located in Stafford, with free on-site parking available for all clients.