Refund & Returns Policy

At GlitterBox Head Spa, we strive to provide every client with a luxurious and relaxing experience. Please read our refund and returns policy carefully before making a purchase or booking.

Head Spa Treatments & Appointments

All treatment bookings are non-refundable. If you need to reschedule your appointment, we kindly ask for at least 24 hours’ notice.

Appointments cancelled or rescheduled with less than 24 hours’ notice may incur an administration fee of £20.

No-shows or appointments missed without notice are non-refundable.

Clients arriving more than 15 minutes late may have their appointment shortened or cancelled, and refunds will not be issued.

Retail Products

Unused and unopened retail products may be returned within 14 days of purchase for a refund or exchange.

For hygiene reasons, we cannot accept returns on opened, used or damaged products unless they are faulty.

If your item arrives damaged or incorrect, please contact us within 48 hours of receiving your order.

Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash.

Gift vouchers may only be redeemed against eligible treatments and products at GlitterBox Head Spa.

Lost or stolen gift vouchers cannot be replaced.

Refund Exceptions

Refunds will only be issued in the following circumstances:

• Duplicate payments or billing errors.
• Services cancelled by GlitterBox Head Spa.
• Faulty products.
• Situations where GlitterBox Head Spa is unable to provide the booked service.

If you believe you are entitled to a refund, please contact us within 7 days of the purchase or appointment date.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact the GlitterBox team and we will be happy to assist.